Our House is a 501(c)(3) nonprofit, which allows us to offer services at a flexible sliding fee scale to make our services accessible and affordable. We also make every effort to work with your insurance company and reduce your out-of-pocket cost for mental health services.

If you don’t have insurance or feel overwhelmed by the process of using your insurance benefits, give us a call and we will talk you through options of how to join our community.

FAQ

  • What type of insurance does Our House accept?

    At this time, we are in network with
    Aetna, Ambetter of Illinois, Blue Cross Blue Shield PPO,
    BCBS HMO     (AMITA Health CIN Commercial sites #197/488/494/495/496/497/498/499/500/506
    & Fox Valley Medicine site #199) Cigna and United Healthcare. It is our goal to work with as many insurance companies as possible in order to reduce the costs for our clients. If we are not yet in network with your insurance, call us and we will explore ways to make therapy affordable, or provide referrals to therapists who do accept your insurance. In the event that we are not in network with your insurance, we can provide you with claims to submit for reimbursement.

  • What if I don't have insurance?

    We offer a flexible sliding fee scale based on your income and family situation to make our services accessible and affordable. Contact us for more information.

  • Copay, deductible, in/out of network... what does it mean?

    Navigating the insurance world can be confusing and daunting. Often, insurance companies require that you pay a certain amount (“deductible”) of medical/mental health costs in a given year before the insurance begins contributing. Once you have paid this amount (“met your deductible”), insurance begins to make payments to your medical / mental health providers. You may still be responsible for some portion of the cost (“copay” or “co-insurance”). Your insurance benefits differ based on whether your provider has a contract with your insurance company (“in network”) or not (“out of network”). We will help you determine the answers to these questions and find out what you can expect from your insurance company.

  • What if I am "out of network"?

    If your insurance company does not have a contract with Our House, it is possible that your insurance will contribute towards the cost of therapy. This can range from the full amount to a small percentage of the cost. It is also possible the cost will not be covered at all by insurance. You will be responsible for whatever cost is decided on between you and the Our House Team based on our sliding scale. We will provide you with a detailed statement that you can submit to your insurance company for reimbursement.

  • Do you offer payment plans?

    Yes. We can get creative with you and work within the bounds of your particular financial situation. For example, if your co-pay is higher than what you are able to afford in a given month we can design a payment plan that allows you to pay at a pace that is manageable for you.

  • What methods of payment do you accept?

    We accept credit, debit, and HSA/FSA cards. If for some reason this payment method does not work for you or your family we will work with you to determine an alternative method of payment.